Stay guideline

Our apartments are located in a building with two entrance addresses:

• Provaznická 399/11, Prague 1 – entrance address for apartments A21, A51, A52, A53
• Rytířská 399/24, Prague 1 – entrance address for apartments B31, B32, B33

• • Photo of the entrance to Provaznická 399/11
    • Entrance for apartments A21, A51, A52, A53
    • Entrance right next to Thrill Park escape games

• • • Photo of the entrance to Rytířská 24
      • Entrance for apartments B31, B32, B33
      • Entrance right next to Rossmann drugstore

The building with our apartments is located in a pedestrian zone. Taxis can pick you up or drop you off at two locations:

(1) At the corner of Na Příkopě and Pánská streets or (2) at Rytířská 22.

The Můstek A metro station has many exits. Exit the metro into the vestibule towards Můstek, do not exit towards Václavské náměstí. From the Můstek vestibule, exit directly onto Provaznická Street or Na Příkopě Street.

• Directions to Provaznická 399/11
  To apartments A21, A51, A52, A53

Get off at Provaznická Street and walk down this street to number 11. The entrance to the building is next to Thrill Park escape rooms.

• Directions to Rytířská 399/24
  To apartments B31, B32, B33

Get off at Na Příkopě street, walk 50 meters, turn left onto Havířská street, turn left at the end onto Rytířská street, and find number 24. The entrance to the building is next to the Rossmann drugstore.

• Route from the Airport

Take bus line 59 from the airport to the Veleslavín stop, which is also a station on Metro Line A. Transfer to the metro and ride to Můstek. Exit into the concourse in the direction of Můstek. From the Můstek concourse, exit onto Provaznická Street or Na Příkopě Street.

• Route from the Main Train Station

The Main Train Station is also on Metro Line C. Ride one stop to Muzeum. Transfer to Metro Line A. Ride one stop to Můstek. Exit into the concourse in the direction of Můstek. From the Můstek concourse, exit onto Provaznická Street or Na Příkopě Street.

• Route from Smíchovské Nádraží

Smíchovské nádraží is also a station on Metro Line B. Ride to Můstek. Transfer to Metro Line A, do not continue further, but exit through the Line A concourse toward Můstek. From the concourse, exit onto Provaznická Street or Na Příkopě Street.

• Route from Florenc Bus Station

Florenc is also a station on Metro Lines B and C. Take Line B to Můstek. Transfer to Metro Line A, do not continue further, but exit through the Line A concourse toward Můstek. From the concourse, exit onto Provaznická Street or Na Příkopě Street.

• Route from Na Knížecí Bus Station

The Na Knížecí bus station is also a station for Anděl on Metro Line B. Ride to Můstek. Transfer to Metro Line A, do not continue further, but exit through the Line A concourse toward Můstek. From the concourse, exit onto Provaznická Street or Na Příkopě Street.

Prague has one of the best public transport systems in the world. The easiest way to travel around Prague is with a 24 hour or 72 hour ticket. It’s simple and hassle-free! Tickets are available in classic paper form at each metro station or in electronic form in the Lítačka app. Just buy the ticket, do not forget to stamp the paper one when you first board a vehicle or enter a metro station and that’s it. What are the advantages of using a 24/72 hour ticket?

• Costs 120 CZK (or 330 CZK for the 72-hour variant).
• Valid for 24 (or 72 hours) since stamping: if you stamp it at 19:35, you can use it until 19:35 the next day (or 19:35 three days later).
• Good for an unlimited number of rides within the period of validity.
• Can be used on PID trams, subway, buses, ferries, trains in Prague, except for vintage routes K, 41, 42 and Airport express AE.
• It is valid on the funicular to Petřín, which otherwise costs 60 CZK one-way.
• You can carry one piece of luggage (not on trains though), which would cost 20 CZK.
• If you are traveling with a child under 3 years old who can present an ID card or passport, you, as the accompanying adult, can travel for free.

The nearest metro stations to our apartments are Můstek, the interchange of Line A (green) and Line B (yellow) at the lower and central part of Wenceslas Square, and Muzeum, the interchange of Line A (green) and Line C (red), located at the upper part of Wenceslas Square.
The closest tram stop is on Vodičkova Street, which is in the middle of Wenceslas Square.

There are several parking options available near the apartment in Prague. You can find them on the Mr. Parkit website. Go to the site, fill in the form with your dates and location (simply enter Prague or Prague 1). A map of all currently available parking spaces and their prices will then appear. Choose your preferred spot and make a reservation.

The apartment is located in a paid parking zone. Do not park on city streets without paying the parking permit fee first, otherwise you risk having your vehicle towed or wheel-clamped. The fee for parking permits in paid zones must be paid in advance through the Parking card platform. However, paying this fee does not guarantee that you will find an available parking space on the street. Keep in mind that especially during the day, it is very difficult to find a free spot in the paid zones in the city center.

The largest parking garage in the city center is Garage Muzeum, offering nearly 500 parking spaces. The price is 800 CZK per day. Reservations are not possible in advance. The garage is less than 1 km from our apartments, which is about a 15-minute walk.

Below you will find options for storing your luggage if early check-in or late check-out is not possible.

• Prague Main Train Station (Praha Hlavní nádraží)

The main railway station offers several luggage storage options:

– Official luggage storage: Located in the right underpass leading to the platforms (towards the southern part of the station). Open daily from 6:00 to 23:00. Prices: 60 CZK for small luggage, 100 CZK for larger items or bicycles.

– Self-service lockers: Located near the main entrance and escalators. Payment by card or mobile phone. Quick and easy to use.

– OX Point: A modern luggage storage service with USB-A and USB-C charging options. Open daily from 00:00 to 1:15 and from 3:30 to 24:00. Prices start at 75 CZK.

• Václav Havel Airport Prague

At the airport you will find:

– Self-service lockers: Located in the arrival halls, accepting card and mobile payments.

– Staffed luggage storage: Offers long-term storage with optional insurance.

• City Centre

There are also several luggage storage providers available in the centre of Prague. We recommend checking reviews before using the service:

– Luggage Storage Prague: Luggage storage at multiple locations (Wenceslas Square, Truhlářská, Voršilská). Price: 180 CZK/day, discounts available for longer storage.

– EasyLocker: Modern self-service lockers with 24/7 surveillance and insurance up to 5,000 CZK. Payment by card or mobile.

– Nannybag: A mobile app connecting travellers with hotels and shops offering luggage storage. Prices from 3 €/day.

– LuggageHero: Allows you to store luggage at partner shops and hotels. Prices from 1.5 €/hour, max. 8 € per day.

The nearest grocery store is either LIDL at Na Příkopě 14 or ALBERT at Na Můstku near the Můstek metro station vestibule. The nearest drugstore is ROSSMANN at Rytířská 24. Everything is within a 2-minute walk.

Apartments A21, A51, A52, and A53 are connected to central heating, which allows for heating to 21 °C during the heating season. You can regulate the temperature in the apartment using the radiator valves. Radiators are located under the windows and in the bathroom.

Apartments B31, B32, and B33 have a local boiler that you can control using the thermostat in the apartment hallway. Some apartments also have additional radiator valves. If the valve is closed, the radiator will not heat even if the thermostat is set to the desired temperature.

• Inside the apartment:
  The trash can is located under the kitchen table.

• Building trash bins:
  The main trash containers are on the ground floor behind the silver shutter next to the entrance door.
  • Press the button next to the shutter to raise it and access the bins.
  • Press the second button to lower the shutter again after use.

Your safety is our top priority.

The fire extinguisher is located in the closet in the hallway. The apartments are equipped with smoke detectors and first aid kits. In case of fire, do not use the elevator and follow the “emergency exit” signs. In case of emergency, please call 112 and contact us once everyone is safe.

Emergency numbers:

• • All emergency services: call 112
  • Police: call 158
  • Emergency medical services: call 155
  • Fire department: call 150

Nearest pharmacy:

• • Black Rose Pharmacy, Panská 4, open Mon–Fri 9:00 a.m.–6:00 p.m.
  • Adam Pharmacy, Václavské náměstí 775, open Mon–Fri 9:00 a.m.–8:00 p.m., Sat–Sun 11:00 a.m.–8:00 p.m.

Hospital: Prague Municipal Polyclinic – Spálená 12, telephone: 222 924 295

The apartments are located in a residential building, so please observe the following rules:

• No smoking
• Ban on parties
• Prohibition on the use of candles
• No guests beyond the scope of the reservation
• Observe quiet hours from 10 p.m. to 10 a.m.

We ask you:

• • Before leaving the apartment, always turn off all lights and air conditioning.
  • Always close all windows before leaving the apartment.

Before you leave, please take a few minutes to review the departure instructions. We’ve tried to make these easy, but completing them will help our team prepare the property for the next guest:

• • Place all towels on the bathroom floor.
  • Fill and start the dishwasher.
  • Close and lock all windows and balcony doors.
  • Turn off the lights, turn off the air conditioning.
  • Check that there are no keys in the lock and leave all sets of keys on the kitchen desk.
  • Sign out in the Alfréd reception system